Customer Service is key to our Communications Service

Our use of call centres in Australia set us above

Are you having trouble getting support from your phone and internet provider?

Do you find that you cannot talk to a real person?

Candour Communications prides itself on customer service. We strive every day to make all our customers completely satisfied. We do this by ensuring you can receive the help you need EVERY time you need it. Candour does not use any overseas call centres for our customer service so when you see headlines like “NBN complaints ‘through the roof’ due to overseas call centres,” you can be sure that Candour is not one of the companies to which they refer.

Complaints fielded by the Telecommunications Industry ombudsman this year have leaped 15 times since just a year ago in large part due to a lack of customer service. When the pandemic hit and people were forced to work from home, it proved the necessity of the NBN network and which companies were ready to serve in all circumstances. Candour Communications stood above the rest because we never used overseas call centres and so our customers had ready access to customer service lines no matter what. When you call, you will be able to reach a real person who is ready and willing to help you with whatever issue you are facing.